Alexa: Alexa does not find my smart devices. Problems with Alexa Skill, server not responding.

If Alexa does not find your smart devices or the control does not work, you should check the following points.

1. Is the Premium gateway accessible, online and registered?
   • The easiest way to check this is with your app. Open your HOMEPILOT App and try to control the devices.
     • No operation possible, then the Premium gateway must be checked, connection to the router OK?, power supply OK?
     • Operation possible, then please switch off the WLAN on the smartphone once and operate the devices again.
       • no operation possible, then please switch on WLAN again and check in the settings under device configuration if the remote access is switched on
       • Operation possible then point 3
         
         
2. Control devices
   • If a device has been re-registered in the Premium gateway or name has been changed, you should let Alexa search for devices again. "Alexa, find my smart devices".
     
     
3. Control user account
   • The skill will be linked to the account where the Premium gateway is registered. Please check which user account is currently used for your app. You can see this in the app under Settings.
     
     
4. Checking, deactivating and reactivating the skill
   • Please check if the appropriate skill is activated.
   • It may happen that the connection between the two accounts is no longer active, for example, because a security token is invalid.
     • In this case, please select the skill in the Alexa app under Skill and Games and deactivate and reactivate it once. When activating, the registration access data must be re-entered once.

If the above measures do not lead to the desired success, please contact us in the service.